Yes. High Tea with Santa is only accessible via a booking. Walk-ins will not be accepted. Click the 'Book now' button above to secure your tickets!

High Tea with Santa commences on November and will run on selected days and times on Saturday 9th November until Christmas Eve, Tuesday 24 December 2024. See Schedule 1 of the Event Conditions for all session times.

High Tea with Santa sessions run for 120 minutes.

• Adult/teenager (13 years or over) ticket: $95.00 (inc. GST and booking fees).
• Child (1 – 12 years) ticket: $75.00 (inc. GST and booking fees).

There is no charge for infants (younger than 1 year). Please indicate the number of infants that will be attending as part of your booking group when you make your booking. Bookings will only be accepted for groups of up to 10 people, including infants.

All tickets entitle the ticket holder to:

• Entry to The Tea Room for 120 minutes for High Tea with Santa;
• At least 2 digital photographs; and
• High tea
• A complimentary gift will also be provided to children attending the Event.

Yes, High Tea with Santa accommodates group bookings of up to 10 people, including infants.

If you wish to be seated with another group making a booking, please email us at [email protected] (with a minimum of 72 hours’ notice) with the below details:

·         First and last name (used to make your group’s booking); and

·         First and last name of the person who made the other group booking(s).

Anyone is welcome to High Tea with Santa.

Tickets must be purchased by patrons 18 years or older. All children under 18 years must be accompanied by guardian or parent at all times.

Yes, The Tea Room QVB is fully wheelchair accessible. Speak to one of the friendly team members for assistance.

Please arrive 10 minutes prior to your allocated time slot. Meet at the pre-registration area located on Level 2, Market Street end of the Queen Victoria Building (under The Tea Room QVB), to check-in before you head up to The Tea Room QVB to be seated at your table. There will be hosts available to assist with check-in – please present your booking ticket/s on arrival.

High Tea with Santa is hosted at The Tea Room QVB located on Level 3, Market Street end of the Queen Victoria Building.

Click here to view centre map.

The QVB Car Park is located at 111 York Street Sydney. Take the Car Park elevator up to Level 2 then walk to the Market Street side of the building to meet at the pre-registration area.

Car Park rates are available here.

Book ahead here.

If you’re running late, you should skip the check-in and head straight to the Tea Room QVB located on Level 3, Market Street end of the Queen Victoria Building. There will be hosts available to assist and seat you for your session.

If you fail to attend your session time or request to cancel your booking less than 72 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact the Guest Experience team via email [email protected] or call 02 9264 9209. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

We can assist you with cancelling your booking so that your allocated session can be made available to another individual/group.

If you request to cancel your booking 72 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

If you fail to attend your session time or request to cancel your booking less than 72 hours before your session time, no refund will be provided. However, if you believe there are exceptional circumstances, please contact please contact the QVB Guest Experience team at [email protected] or call 02 9264 9209. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

We reserve the right to re-schedule session times if necessary due to circumstances beyond our reasonable control. If we need to reschedule a session time, we will if practical notify you of the new session time 48 hours or more before your original session time. If you cannot attend the new session time, a full refund will be provided. We are not responsible for any other costs you might incur relating to the rescheduling of session times.

The Event will not proceed if Vicinity decides whether for health, safety, security, occupancy or operational reasons or other reasonable reasons, including but not limited to restrictions on occupancy and/or movement imposed by a government authority, to cancel the Event. If the Event is cancelled, a full refund will be provided. We are not responsible for any other costs you might incur relating to the Event cancellation.

Please click here to view our event terms and conditions.

You may request to cancel your booking. If you request to cancel your booking 72 hours or more before your session time a full refund will be provided to the credit card that you used to make your booking.

To cancel your booking please ensure you email [email protected] with the below details and attach a copy of your Booking Invoice (received via the email address used to make the booking):

SUBJECT LINE: Booking Cancellation Request_LastName

EMAIL BODY:

First and Last Name (used to make the booking):
Session Date and Time:    
You can contact the QVB Guest Experience team by calling 02 9264 9209 if you require further assistance with cancelling your booking.

You may request to reschedule your booking. If you request to reschedule your booking 72 hours or more before your session time, you may be able to reschedule to another session time, at no additional cost (subject to availability). If no other session times are available, you will not be able to reschedule your booking.

To reschedule your booking, please email [email protected] with the below details and attach a copy of your Booking Invoice (received via the email address used to make the booking):

SUBJECT: Booking Reschedule Request_LastName

EMAIL BODY:

First and Last Name (used to make the booking):
Session Date and Time currently booked:

Your preferred new Session Dates and Times (subject to availability). Please order your Session Date and Time preferences:

If you request to reschedule your booking less than 72 hours before your session time, your request will be refused, unless there are exceptional circumstances. If we reasonably consider that exceptional circumstances exist, we may choose to offer you a refund.

You can contact the QVB Guest Experience team by calling 02 9264 9209 if you require further assistance with changing or rescheduling your booking.

Yes, The Tea Room QVB are able to offer the following options:

1. Standard High Tea

2. Vegetarian High Tea

3. Gluten Free High Tea

4. Vegan/ Dairy and Egg Free High Tea

5. Nut Free High Tea

Please ensure you complete the questionnaire on dietary requirements of you and your booking group members as part of your booking. If your booking group’s requirements fall outside of the above listed options, please email us at [email protected] and we will do our best to accommodate their requirements.

All dietary requests will need to be made ahead of your session time (and with a minimum of 72 hours’ notice) so The Tea Room QVB chefs can pre-prepare.

Yes, we will have a photographer and assistant there to capture professional photos – you are able to choose if you would like to have them capture you/your booking group's photos with Santa or you can capture your own photos of you/your booking group with Santa.

We encourage our guests to capture as many photos as you wish throughout your experience. You must not take photos of other people during the experience without their express consent. We do ask you to be mindful of your time with Santa to ensure all families are able to enjoy their experience.

High Tea with Santa allows you to not only capture your own images, but also to receive at least 2 digital images from the photographer in a personal online gallery.

The Santa experience allows you to not only capture your own images, but also to receive at least 2 digital images.

When you check-in for your session, you will be given a unique QR code card. At the commencement of your time with Santa, if you would like to receive digital images, the photographer or their assistant will scan the QR code on the card you were provided at check-in. All photographs taken of you or your group will then be uploaded to a personal gallery accessible by you via the QR code card, which will be linked to the photographer's website. Photographs should be available to view and download on your mobile device/s within approximately 15 minutes of your session time.

You will be able to order photographs via the photographer's online shop (you will only have access to photographs of you or your group available via your QR code).

Please click here to view the event terms and conditions.

If you have questions about an existing or new booking, please contact the QVB Guest Experience team at [email protected] or call 02 9264 9209.